Privacy Policy

1. Scope

This Privacy Policy applies when you use livephotoconvert.com (the “Website”) or Live Photo Maker: All To Live (the “App”), together referred to as the “Services.” By using the Services, you acknowledge the practices described here.

2. Information we process

Information you provide

If you contact us or use an account-enabled feature, we may process information you provide, such as your email address, support message, and account details. We use it to provide the requested feature, respond to support requests, maintain the Services, and prevent abuse.

Usage and technical information

We and service providers may process limited technical information such as device type, operating system, app or browser version, language, feature interactions, crash data, diagnostics, and approximate usage patterns. We use this information for compatibility, troubleshooting, security, reliability, and product improvement.

Photos, videos, and other media

The Website’s video trimmer processes the file you select locally in your browser; it does not upload that selected file to our conversion server. Wallpaper thumbnails and previews are delivered from the wallpaper library when you choose to browse or play them.

The App accesses photos, videos, or other media only after you select them or grant the relevant device permission. Media used for on-device conversion or editing stays on your device. If you deliberately use a feature that requires remote processing, the selected media may be sent to the service provider needed to perform that request and retained only as necessary to deliver the result, maintain security, or meet legal obligations. The Services are not a backup service, so keep your own copies.

Face data in AI effects

If you choose an AI image or motion effect and select an image containing a face, the selected image and the visible facial features in it are processed to create the effect. Before uploading, the App asks you to confirm the transfer; cancelling stops the upload. The App sends the image to our processing service at gif.twapi.online, which forwards it to Kie.ai and the model provider used for the requested effect. Our App and processing service do not retain a separate faceprint, biometric template, or identity profile. We do not use the image to identify or authenticate anyone, target advertising, or train AI models.

Our processing service does not keep the original uploaded image after the generation request completes. A generated image or video may still show the person's face. We store generated results in our Cloudflare R2 object storage under our account so you can retrieve them, and keep them until you request deletion. You may request deletion through the contact address in Section 11. Media kept only on your device remains there until you delete it. Cloudflare determines the physical placement of R2 data; we do not promise a fixed storage country.

Kie.ai's published file upload documentation says files submitted through its File Upload API are deleted 24 hours after upload. Its API guide says generated media is deleted after 14 days and task logs containing text or metadata are deleted after two months. These published periods do not establish the retention of every input or any copy handled by an underlying model provider. Kie.ai's terms permit use of submitted content to operate and improve its services; its public privacy policy does not specifically address API input images or model training. We do not claim that Kie.ai or its model suppliers never retain or train on submitted images.

Purchases and subscriptions

Apple processes App Store payments. We may receive purchase-related records such as product type, transaction status, transaction or order identifier, purchase date, subscription period, renewal state, and entitlement status. We do not receive your full payment-card details from Apple. These records are used to provide access, restore purchases, prevent fraud, maintain accounting records, and respond to support requests.

Cookies and local storage

The Website may use browser storage, cookies, or similar technologies for essential settings such as theme preference, service operation, security, and limited analytics. You can control cookies and site data through your browser, although disabling essential storage may affect some features.

3. How we use information

We use information to provide and maintain the Services; perform features you request; manage purchases and entitlements; respond to support; diagnose errors; protect users and the Services; comply with law; and understand how to improve performance and usability.

4. Service providers and disclosure

We do not sell your personal information. We may share limited information with service providers that support hosting, content delivery, analytics, crash reporting, customer support, purchase management, remote processing, and security. They may process information only to provide their services to us and under their own applicable terms and privacy commitments.

For AI image and motion effects, the selected image is disclosed to Kie.ai and the model provider used for the requested effect. Generated results are stored with Cloudflare R2. These providers may process data outside your country. We do not share face data with advertising platforms, analytics providers, data brokers, or information resellers.

We may also disclose information when required by law; to protect the rights, safety, or security of users, the public, or the Services; to investigate fraud or abuse; or as part of a merger, acquisition, financing, reorganization, or sale of assets, subject to appropriate safeguards.

5. Retention

We keep information for the purposes described in this policy, including service delivery, security, dispute resolution, and legal obligations. Retention for AI source media and generated results is described below. Purchase records may be kept longer for entitlement, accounting, fraud-prevention, and legal purposes.

For AI effects specifically, our service discards the uploaded source image when processing finishes. Generated results, including any visible face, remain in our Cloudflare R2 storage until you request deletion. Kie.ai's published periods for File Upload API inputs, generated media, and task logs are described in Section 2; the retention of other API inputs and downstream model copies is not specified in its public documentation. We do not retain separate biometric face records.

6. Security

We use reasonable technical and organizational safeguards, which may include encrypted transport, access controls, and monitoring. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

7. Your choices and rights

Depending on where you live, you may have rights to request access, correction, deletion, restriction, portability, or objection regarding personal information. You can also request account deletion, where applicable, by contacting us. We may need to verify your request and may retain information when permitted or required by law.

You can manage or cancel an App Store subscription through your Apple ID subscription settings. You can change Photos and other device permissions in iOS Settings.

8. Children

The Services are not directed to children who are below the minimum age required to consent to data processing in their location. We do not knowingly collect personal information from children in violation of applicable law. If you believe a child has provided personal information improperly, contact us so we can review and take appropriate action.

9. International processing

Our service providers may process information in countries other than yours. Where required, we use appropriate safeguards for international transfers.

10. Changes to this policy

We may update this policy to reflect changes in the Services, law, or our practices. We will post the revised version here and update the effective date. Your continued use after an update is subject to the revised policy.

11. Contact

Questions or privacy requests can be sent to hello@livephotoconvert.com.